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Shipping, Exchange & Returns

1. Shipping 

1.1 Ani-Mall uses a Third Party Courier (SF Express is the current appointed courier) to deliver ordered and confirmed merchandise to you. (SF Express customers can choose: 1. Delivery to Hong Kong Home / Office addresses / 2. To SF stations / SF centers / EF Locker   3. 7-11 / OK Store pick up). We reserve the right to use another courier to deliver the ordered and confirmed merchandise to the delivery address without giving any notice to you.


1.2. With a single purchase of HK$300 or more at Ani-Mall, you can enjoy free local delivery service. If the single purchase is less than HK$300, a delivery charge of HK$40 will be charged. The charge does not include remote area surcharge and residential delivery surcharge which is charged by Third Party Courier. 

 

1.3 Delivery costs are calculated upon checkout based on a flat rate per order regardless of the quantity or weight of purchased items. All orders will be settled in Hong Kong Dollar. All deliveries will be carried through courier service. Please remark on the date of delivery upon checkout and ensure the recipient can sign off the delivery. Ani-Mall will not be responsible for any losses after the recipient signs off the delivery.


1.4 Please ensure that the recipient information is accurate. If the selected address is different from the actual delivery address, resulting in the delivery affected and the goods returned, you will be liable for the costs arising from the re-shipment.


2. Delivery Notification

2.1 You will receive an email of dispatch once your order is handed over to the carrier for delivery (usually within 3 to 8 days after you place an order). To ensure easy tracking, the email will include details of the delivered items, order number and website of the delivery company.


3. Delivery Time

Subject to the terms and conditions hereof, we will use reasonable effort to arrange to deliver the ordered Merchandise to you within the next 7 working days. If we receive your order after 5pm, your order would be considered as next day order. 

The courier that we recommend strives to provide quick and efficient delivery services to customers but delivery time may vary due to customs issues of delivering method selected, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year and Easter). Ani-Mall has no control over the delivery time of the carrier and will not be legally responsible for any situation arising from the delivery process or standard of delivery.


4. Return and Exchange

4.1 You or the recipient must check the merchandise upon delivery. 

4.2 You can exchange the merchandise within 7 days after you sign-off the delivery by sending an email to info@ani-mall.asia along with a photo of the merchandise, tag on the merchandise (if applicable), order number and product information, ONLY in the following situations: 

a) Defective item(s)

b) Extreme discrepancy between the merchandise and photo (details and lists of difference are required)

c) Mismatched delivery

4.3 Any request of exchange over 7 days after sign-off of the delivery will be declined. Merchandise must be in original condition, with all tags attached, and must be exchanged in the original packaging.


5. All merchandise are not refundable. 


6. General Provisions

6.1 In the event of any dispute, our decision shall be final and conclusive.

6.2 In the event of any discrepancy or inconsistency between the English and Chinese versions of this Shipping, Exchange & Returns Policy, the English version shall prevail.

6.3 We keep this Shipping, Exchange & Returns Policy under regular review and place updates on our website from time to time.



Last Updated: August 2020